At splatter-guard.com your satisfaction is our highest priority. If your spatterguard drip mat is defective you are covered by a 30-day warranty against product defects. To expedite your process, please note the following simple procedures and policies:
Your request must be placed within 30 days of the original delivery date of your order.
Return requests may be made within 30 days by calling our splatter-guard.com Customer Service at 913-894-0950 or by email to firstname.lastname@example.org.
One of our friendly service representatives will be happy to help you with questions and with steps to proceed with the return process. They will assign you a mandatory Return Merchandise Authorization (RMA) number and supply you with return address information.
A splatter-guard.com authorized RMA number must be listed on the return shipping documentation for product acceptance and for a refund to be issued. Please return the item within 30 days of receiving your RMA.
All returns must be packaged and shipped in a manner as to prevent any additional damage to the product resulting from insufficient packaging.
Upon receipt of your returned package, splatter-guard.com will perform a quality inspection. If we determine item/s to be defective, splatter-guard.com will issue your credit within ten (10) business days of its arrival.
Again, splatter-guard.com is committed to your complete satisfaction during and after your purchase. We will gladly assist you in any way we can and make every attempt to make your experience quick and hassle-free. Please contact us at 913-894-0950, toll-free at 833-801-9334 or email us at email@example.com. Our business hours are Monday-Friday, 8 a.m. – 5 p.m. CST.